Clear handling of customer context.

Effective: 27 July 2026

How Upside Radar handles personal information

Upside Radar is the customer-facing brand of the registered Australian business name UPSIDERADAR. This notice explains the information we collect through upsideradar.com, founding-access enquiries, support, the Opportunity Scan when it becomes publicly available, and purchases.

Information we may collect

• Contact information: your name, email address, organisation, and the contents of messages sent to support@upsideradar.com.
• Opportunity context: the goals, strengths, constraints, customer reach, preferences, and other brief information you deliberately provide for a Scan or Decision Pack.
• Transaction information: product, price, currency, payment status, and customer details supplied through Stripe. We do not receive or store your full payment-card number.
• Technical information: hosting and security logs such as IP address, browser type, requested page, and time of access.

Why we use it

We use personal information to answer enquiries, provide requested services, prepare and deliver opportunity-intelligence outputs, administer payments and refunds, secure and improve the service, keep necessary business records, and meet legal obligations.

Service providers and overseas processing

We may use service providers including Google Workspace for email, Firebase and Google Cloud for hosting, and Stripe for payments. These providers may process information in Australia, the United States, and other countries where they operate. Their handling of information is also governed by their own privacy terms.

Customer ideas and generated outputs

Permission to provide a service is not permission to publish, sell, or use your confidential opportunity brief or generated output for unrelated marketing. Any materially different reuse requires a separate lawful basis or specific permission.

Retention and security

We keep information only for as long as reasonably needed for the service, support, security, dispute handling, and legal or accounting obligations. We use reasonable administrative and technical safeguards, but no internet service can promise absolute security.

Access, correction, deletion, and complaints

Email support@upsideradar.com to request access, correction, or deletion, or to raise a privacy concern. We may need to verify your identity and may retain information where required by law or necessary for a current dispute or transaction record.

Updates

We will update this notice when our information-handling practices or service providers materially change. The effective date above identifies the current version.