Customer policy
Refunds, cancellations and disputes.
When a paid service can be cancelled, what happens after automated work begins, and how delivery or quality failures are resolved.
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Effective: 27 July 2026
Refund, cancellation and dispute policy
This policy applies to paid Upside Radar digital services supplied by UPSIDERADAR. It operates in addition to rights that cannot lawfully be excluded.
Before work begins
You may request cancellation before automated production of a paid Decision Pack begins. If payment has already been taken and production has not begun, we will return the payment to the original payment method.
After work begins
Because a Decision Pack is prepared for one selected direction using the brief supplied, a change-of-mind refund is not normally available after automated production begins. This does not limit remedies available where the service is faulty, materially different from its description, not supplied within the agreed or a reasonable time, or otherwise fails an applicable consumer guarantee.
Delivery or quality failure
A Pack must pass the automated delivery checks described before purchase. If it does not, one clean retry will run. If the retry also cannot meet the promised scope, you may choose a refund to the original payment method or a service credit. We will not force a credit instead of a refund where a refund is required by law or promised by this policy.
How to request help
Email support@upsideradar.com with the email used for the order, the order or receipt reference, and a short description of the problem. Do not send full card details. Approved refunds are initiated promptly, but your bank or payment provider controls when the funds appear.
Development contribution errors
A development contribution does not purchase a product or future entitlement. If you contributed by mistake, entered the wrong amount, or made a duplicate payment, contact us promptly with the Stripe receipt reference so we can investigate and provide the appropriate correction or refund. This does not limit any right or remedy that applies by law.
Disputes
Please contact us first so we can investigate and attempt to resolve the issue. This request does not remove any right to contact your payment provider or exercise a legal remedy.
Australian Consumer Law
Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law where that law applies. Depending on the issue, available remedies may include rectification, cancellation, refund, or compensation.