Refunds and cancellations
A clear remedy when paid delivery cannot meet its confirmed scope
Last updated 12 August 2026
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Before payment
The selected direction, required brief, price, currency, scope, and expected delivery window are confirmed before payment is requested.
Checkout and access
When online checkout is active, payment is taken once for the selected-direction Decision Pack and included 30-day Test Window. Account access is activated only after payment confirmation.
Refund remedy
If a paid Pack cannot be delivered within the stated scope because of a service fault, contact support with the purchase details. An unattractive opportunity, cautious recommendation, or negative real-world test is not by itself a delivery failure. Your rights under applicable consumer law are not excluded.
30-day Test Window
The Test Window is included with the Pack. It is not an automatically renewing subscription and therefore does not require cancellation to prevent renewal.
Access after a refund or payment dispute
A full refund ends online access tied to that purchase; a partial refund does not. Access may pause during a payment dispute and resume if the payment is upheld. These payment updates do not automatically delete saved records. Contact support if you need help retrieving your records or believe access was changed incorrectly.
Questions or disputes
Contact support@upsideradar.com with the purchase details and the delivery issue.